Effective Date: 31.03.2025

Last Updated: 31.03.2025

This Privacy Policy explains how Instalf Space (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website and services available at https://instalf.space, including the Lemur software-as-a-service platform (collectively, the “Platform”).

By accessing or using the Platform, you consent to the practices described in this policy.

1. What Data We Collect

We may collect the following types of personal and technical information:

a) Personal Data:
– Name and email address
– Company or organization (if applicable)
– Billing information (when making payments)
– Communication records (support, inquiries, etc.)

b) Usage Data:
– IP address
– Browser type and settings
– Device information
– Pages visited and time spent on the site
– Uploaded files (images/data for processing)

2. How We Use Your Data

We use the data we collect to:
– Provide and improve the Lemur SaaS service
– Respond to your support inquiries
– Process transactions and billing
– Send operational and administrative messages
– Monitor usage and performance
– Ensure compliance with our Terms of Service

We do not sell your data to third parties.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:
– Contractual necessity – to provide services you’ve requested
– Legitimate interests – for platform functionality and improvement
– Legal obligations – for financial/tax compliance
– Consent – where required (e.g., email subscriptions)

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

Uploaded data (e.g., astronomical images) may be stored temporarily for processing and quality improvement unless otherwise requested.

5. Your Rights (UK Users)

You have the right to:
– Access your data
– Request correction or deletion
– Object to processing
– Withdraw consent at any time
– Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact us at [email protected] to exercise these rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:
– Encrypted connections (HTTPS)
– Secure server infrastructure
– Access controls and monitoring

7. Third-Party Services

We may use trusted third-party services (e.g., Stripe, Google Analytics, cloud hosting) to process payments or analyze usage. These providers may process data outside the UK/EU under appropriate safeguards (e.g., SCCs or adequacy decisions).

8. Cookies

We may use cookies to improve website experience and analytics. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Effective Date”.

10. Contact Us

For any questions or requests regarding this policy, please contact:

Instalf Space
[email protected]
https://instalf.space