This Privacy Policy explains how INSTALF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our services, including our LEMUR automated astrometric processing platform. We operate from Warsaw, Poland, but serve customers globally.

Quick summary

– We collect information to provide and improve our services.
– We never sell your personal data.
– You have rights under GDPR, UK GDPR and CCPA.
– We use cookies to operate our site and analyze usage.
– Refunds available under specific conditions (see below).

1. Who we are

INSTALF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Warsaw, Poland. For any privacy questions, please email [email protected].

2. Information we collect

Data you provide:
– Contact info (name, email, company, phone)
– Billing details (address, payment info)
– Communications you send us

Data we collect automatically:
– IP address, browser, device details
– Usage data (pages visited, platform actions)
– Cookies & analytics

Data from third parties:
– Payment processors like Stripe
– Connected telescope or observation systems

3. Legal basis for processing (GDPR/UK GDPR)

We process your personal data under:
– Performance of a contract (to deliver our services)
– Legitimate interests (improving our services, marketing to existing customers)
– Compliance with legal obligations
– Your consent (where required).

4. How we use your data

– Provide, operate and maintain the services
– Process payments and invoices
– Communicate with you (support, updates)
– Improve our platform
– Comply with legal obligations

5. Who we share your data with

– Service providers (hosting, analytics, payments like Stripe) under confidentiality agreements
– Google Analytics to understand usage
– Regulators or law enforcement if legally required
– We do not sell your personal data

6. How we protect your data

– HTTPS encryption
– Secure servers and restricted access
– Regular security reviews and monitoring

7. How long we keep your data

We keep your data only as long as necessary to:
– Provide the services
– Comply with laws or accounting rules
– Resolve disputes and enforce agreements.
Uploaded images and observation data are retained for processing and audit purposes, then archived or deleted per our retention policy.

8. Cookies and similar technologies

We use cookies to:
– Keep you logged in
– Remember your preferences
– Analyze site traffic

You can control cookies in your browser settings. Blocking cookies may impact how our services work.

9. Your privacy rights (GDPR, UK GDPR & CCPA)

Depending on where you live, you can:
– Access: get a copy of your data
– Correct: fix inaccuracies
– Delete: request erasure (subject to legal exceptions)
– Restrict: limit processing
– Port: get a copy for another provider

California residents also have rights to know how we collect and use data, and to opt out of sales (we do not sell data).
To exercise rights, email [email protected].

10. Refund Policy

If you are not satisfied, we offer a full refund during the first month of your subscription, provided it was paid in advance.
Email [email protected] within 30 days of payment. Refunds are processed to the original payment method within 7-14 business days after approval.

11. Changes to this policy

We may update this policy. We’ll post updates on this page and notify you if significant changes are made.

12. Contact us

Questions? Email [email protected] anytime.